At Skin Sciences, we are committed to ensuring your satisfaction with every purchase. In the unlikely event that you receive a damaged product or if the item you received does not match what you ordered, we’ve got you covered with our straightforward and customer-friendly refund policy.

Damaged or Incorrect Orders

If you receive a damaged product or if the item you received is not what you ordered, please notify us within 3 days of receiving your order. We will arrange for the damaged or incorrect item to be returned to us at no additional cost to you.

Return Process

During the return or exchange process, we kindly ask that you ensure the product is securely packed. You may use either the original packaging or a new one of similar quality. It’s important to make sure the packaging has the correct address written or printed on it to avoid any delays in processing your return.

Processing Time

Once we receive the returned item, please allow us 5 business days to process your refund or exchange. Please note that weekends and public holidays are exempted from our working days.

At Skin Sciences, we value your satisfaction and aim to make the return or exchange process as smooth and efficient as possible. If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team. Your skincare journey with Skin Sciences is our priority, and we’re here to assist you every step of the way.